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An iDTV System for Social Housing

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Topic Description

 ALL listed project topics on our website are complete material from chapter 1-5 which are well supervised and approved by lecturers who are intellectual in their various fields of discipline, documented to assist you with complete, quality and well organized researched materials. which should be use as reference or Guild line...  See frequently asked questions and answeres



Abstract
Interactive digital Television (iDTV) is a service that will be accessible in most UK homes by
the year 2010. 20% of these homes are social homes, which are run by Registered Social
Landlords, Housing Associations and Local Authorities.
This project provides an iDTV solution to overcome the current problems surrounding the use
of expensive communication methods in social housing.
Using the multi-method research methodology, the project takes information from a range of
sources including books, journals, websites, interviews with stakeholders, questionnaires and
case studies to provide a rich literature review to evaluate and solve the problem.
Being a piece of academic work, this project also has its limitations. The majority of this
project uses qualitative methods, with only reference to a number of quantitative statistics as
most companies that were contacted were unwilling to supply confidential details to be used
in an academic project.

TABLE OF CONTENT

ACKNOWLEDGEMENTS……………………………………………………………………………………….. I
ABSTRACT……………………………………………………………………………………………………………..II
GLOSSARY OF TERMS…………………………………………………………………………………….. VIII
1. …………………………………………………………………………………………… INTRODUCTION
………………………………………………………………………………………………………………………………….1
1.1. Recommendations of this Project…………………………………………………………………….1
1.2. Background to the Problem…………………………………………………………………………….1
1.3. Understanding the Problem…………………………………………………………………………….2
1.4. A Prototype System to Solve the Problem………………………………………………………..2
1.5. Problems Surrounding an iDTV Initiative for Social Housing…………………………….2
1.6. Real Life Solutions………………………………………………………………………………………..3
1.7. Similar Research Projects ………………………………………………………………………………3
2. ……………………………………………………………. ACHIEVEMENTS AND MILESTONES
………………………………………………………………………………………………………………………………….4
2.1. Project Purpose …………………………………………………………………………………………….4
2.1.1. Project Aim…………………………………………………………………………………………..4
2.1.2. Minimum Requirements………………………………………………………………………….4
2.1.3. Possible Enhancements …………………………………………………………………………..4
2.2. Relevance of the BSc Information Systems to the Project…………………………………..4
2.3. Structure………………………………………………………………………………………………………5
3. …………………………………………..CHOOSING A DEVELOPMENTMETHODOLOGY
………………………………………………………………………………………………………………………………….6
3.1. Definition …………………………………………………………………………………………………….6
3.2. Methodologies Described ………………………………………………………………………………6
3.2.1. Triangulation…………………………………………………………………………………………6
3.2.2. Multi-Method Approach (loose triangulation)……………………………………………7
3.2.3. RUP: Rational Unified Process………………………………………………………………..8
3.3. Evaluating Tools …………………………………………………………………………………………..9
3.3.1. UML: Unified Modelling Language ………………………………………………………..9
3.4. Interviewing the Stakeholders…………………………………………………………………………9
4. ………………………………………………………………………………………… SOCIAL HOUSING
………………………………………………………………………………………………………………………………..10
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4.1. Social Housing: A Brief History……………………………………………………………………10
4.2. Information Sharing in Social Housing…………………………………………………………..10
4.2.1. Stakeholders in the Project…………………………………………………………………….10
4.2.2. What Information is Communicated? ……………………………………………………..11
5. ………….INFORMATION SYSTEMS AND IT IN THE SOCIAL HOUSING SECTOR
………………………………………………………………………………………………………………………………..12
5.1. Systems Currently in Use……………………………………………………………………………..12
5.1.1. Operating Systems ……………………………………………………………………………….12
5.1.2. Housing Management Systems ………………………………………………………………13
5.1.3. Finance Systems…………………………………………………………………………………..13
5.1.4. Service Jobs Systems ……………………………………………………………………………13
5.1.5. Customer Relationship Management Systems ………………………………………….13
5.2. Providing Information and Services to Tenants using IT ………………………………….13
5.3. The use of Technology by Social Tenants ………………………………………………………14
5.4. The Price Of Communication ……………………………………………………………………….15
6. ……………………………………. DIGITAL TV: A NEW COMMUNICATION CHANNEL
………………………………………………………………………………………………………………………………..16
6.1. Interactive Digital Television (iDTV)…………………………………………………………….16
6.1.1. The iDTV Value Chain …………………………………………………………………………16
6.2. Digital TV in Social Housing………………………………………………………………………..17
6.3. Digital TV Infrastructure………………………………………………………………………………17
6.3.1. Digital Through Terrestrial (DTT)………………………………………………………….17
6.3.2. Digital Satellite ……………………………………………………………………………………18
6.3.3. Digital Cable ……………………………………………………………………………………….18
6.3.4. Digital TV Through the Telephone Network……………………………………………18
6.4. Penetration of Digital TV……………………………………………………………………………..18
6.5. The Platform to Choose ……………………………………………………………………………….19
7. …………………………. SOLUTIONS FOR PROVIDING INFORMATION USING IDTV
………………………………………………………………………………………………………………………………..20
7.1. A Walled Garden Approach………………………………………………………………………….20
7.1.1. Suitability of a Walled Garden Approach………………………………………………..20
7.2. Internet on Television (web on TV)……………………………………………………………….21
7.2.1. Suitability of Internet on TV for Social Housing………………………………………21
7.3. Integrated Reception Systems (IRS) ………………………………………………………………22
7.3.1. Suitability of IRS to Social Housing……………………………………………………….22
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8. ………………………………………………………………………………………………CASE STUDIES
………………………………………………………………………………………………………………………………..23
8.1. Previous Attempts at Solving Communication Problems ………………………………….23
8.1.1. Speke-Garston……………………………………………………………………………………..23
8.1.2. London and Quadrant……………………………………………………………………………24
8.1.3. Pathfinder (Suffolk) ……………………………………………………………………………..26
8.1.4. Knowsley Interactive Community Television (KicTV)……………………………..27
8.1.5. Bradford Homehunter …………………………………………………………………………..28
9. ……………………….A RANGE OF ALTERNATIVE COMMUNICATION CHANNELS
………………………………………………………………………………………………………………………………..29
9.1. SMS (Short Messaging Service) ……………………………………………………………………29
9.1.1. Suitability of SMS for Social Housing…………………………………………………….29
9.2. WAP………………………………………………………………………………………………………….30
9.2.1. Suitability of WAP to Social Housing …………………………………………………….31
9.3. E-mail………………………………………………………………………………………………………..31
9.3.1. Use of e-mail in Social Housing …………………………………………………………….31
10. ……………………………………………………………… REQUIREMENTS SPECIFICATION
………………………………………………………………………………………………………………………………..32
10.1. A cost effective solution: iDTV via Internet on TV………………………………………32
10.2. What the Stakeholders Want……………………………………………………………………..32
11. ……………………………………….KILLER APPLICATIONS FOR THE IDTV SYSTEM
………………………………………………………………………………………………………………………………..34
11.1. Killer Applications Definition……………………………………………………………………34
11.2. Potential Killer Applications……………………………………………………………………..34
11.2.1. Requesting and Tracking the Status of a Repair Service ……………………………35
11.2.2. Finding a New Home Through the iDTV System……………………………………..36
11.2.3. Check and Pay Rent ……………………………………………………………………………..36
11.2.4. Electronic Voting for Local Government…………………………………………………37
11.2.5. Report Anti-Social Behaviour………………………………………………………………..37
11.2.6. Health and Safety Video ……………………………………………………………………….38
12. ……………………………… IDTV IN SOCIAL HOUSING ENVIRONMENT ANALYSIS
………………………………………………………………………………………………………………………………..39
12.1. Political and Legal Factors………………………………………………………………………..39
12.1.1. Data Protection Act ………………………………………………………………………………39
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12.2. Economic and Competitive Influences ……………………………………………………….39
12.3. Social Factors………………………………………………………………………………………….40
12.3.1. The PC vs TV………………………………………………………………………………………40
12.3.2. Training the Tenants to use the System …………………………………………………..40
12.3.3. Funding for Similar Projects ………………………………………………………………….41
12.3.4. The Cost of Using a Web on TV Service…………………………………………………41
12.4. Technology Factors………………………………………………………………………………….42
12.4.1. Back Channel Speed …………………………………………………………………………….42
12.4.2. Different Platforms require Different Systems …………………………………………42
12.4.3. Security Issues……………………………………………………………………………………..43
13. ………………………………………………………………………………………………EVALUATION
………………………………………………………………………………………………………………………………..44
13.1. The RUP Framework and Multi Method Research Methodology …………………..44
13.2. Iteration 1 ……………………………………………………………………………………………….44
13.3. Iteration 2 ……………………………………………………………………………………………….44
13.4. Iteration 3 ……………………………………………………………………………………………….45
13.5. Evaluating the Presentations ……………………………………………………………………..45
13.5.1. Presentation 1………………………………………………………………………………………45
13.5.2. Presentation 2………………………………………………………………………………………46
13.5.3. Results of Presentations ………………………………………………………………………..47
13.6. Conclusions: Does the Project Meet the Evaluation Criteria? ……………………….47
13.6.1. Problems Analysed in Section 1.5 ………………………………………………………….47
13.6.2. Aim…………………………………………………………………………………………………….49
13.6.3. Minimum Requirements………………………………………………………………………..49
13.7. Exceed Minimum Requirements………………………………………………………………..49
13.8. Limitations and Further Improvements……………………………………………………….50
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REFERENCES………………………………………………………………………………………………………..51
APPENDIX A. PERSONAL REFLECTION……………………………………………………………57
APPENDIX B. INTERVIEWING THE STAKEHOLDERS……………………………………..59
APPENDIX C. SOCIAL CLASSIFICATION ………………………………………………………….65
APPENDIX D. QUESTIONNAIRES FROM THE PRESENTATIONS…………………….66
APPENDIX E. INSIDE HOUSING………………………………………………………………………….75
APPENDIX F. REQUIREMENTS SPECIFICATION……………………………………………..82
APPENDIX G. TIME MANAGEMENT………………………………………………………………..151
APPENDIX H. PRESENTATION SLIDES ……………………………………………………………

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