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APPRAISAL OF REFERENCE SERVICES IN TWO PUBLIC LIBRARIES – THE FCT CITY LIBRARY WUSE ABUJA AND NASSARAWA STATE LIBRARY, LAFIA

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Table of Contents
Title page————————————————————————–i
Approval page——————————————————————–ii
Certification page—————————————————————iii
Dedication————————————————————————-iv
Acknowledgement—————————————————————v
Table of content—————————————————————–vi
List of tables———————————————————————ix
Abstract—————————————————————————x
Chapter One: Introduction
Background of the study——————————————————-1
Statement of the problem—————————————————–7
Purpose of the study————————————————————7
Research question————————————————————–8
Significance of the study——————————————————8
Scope of the study————————————————————–9
Chapter Two: literature Review
An overview of the conceptual framework——————————-10
Importance of reference service in public libraries——————–12
Reference service offered in libraries————————————-15
Reference resources for reference services—————————–19
Barriers of reference service in libraries———————————30
Strategies for improving reference services in libraries————–32
Review of Empirical studies————————————————-35
Summary of literature review———————————————-39
Chapter Three: Research Method
Research design—————————————————————41
Area of the study————————————————————–41
Population of the study——————————————————42
Sample and sampling technique——————————————42
Instrument for data collection———————————————43
Validation of instrument—————————————————-43
Method of data collection————————————————–44
Method of data analysis—————————————————-44
Chapter Four: Presentation Of Data
Research Question 1———————————————————46
Research Question 2———————————————————47
Research Question 3———————————————————49
Research Question 4———————————————————50
Research Question 5———————————————————51
Research Question 6———————————————————52
Summary of findings——————————————————–55
Chapter Five: Discussion, Conclusion and Recommendations.
Discussion and findings—————————————————57
Implications of the study————————————————-59
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Conclusions——————————————————————60
Recommendations———————————————————61
Limitations of the study—————————————————61
Suggestions for further research—————————————62
Summary ——————————————————————–62
References——————————————————————63
Appendix 1——————————————————————69
Appendix 2—————–

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