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ASSESSMENT OF REFERENCE AND INFORMATION SERVICES TO UNDERGRADUATE STUDENTS IN FEDERAL UNIVERSITY LIBRARIES IN ENUGU AND ANAMBRA STATES

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TABLE OF CONTENTS
Title Page – – – – – – – – – – i
Approval Page – – – – – – – – – ii
Certification – – – – – – – – – iii
Dedication – – – – – – – – – – iv
Acknowledgements – – – – – – – – v
Table of Contents – – – – – – – – – vi
List of Tables – – – – – – – – – vii
Abstract – – – – – – – – – – viii
CHAPTER ONE: INTRODUCTION – – – – – 1
Background of the Study – – – – – – – 1
Statement of the Problem – – – – – – 9
Purpose of the Study – – – – – – – 11
Research Questions – – – – – – – 11
Significance of the Study – – – – – – – 12
Scope of the Study – – – – – – – 13
CHAPTER TWO: REVIEW OF LITERATURE – – – 14
Conceptual Framework – – – – – – – 14
Nature of Reference Services – – – – – 15
Reference Services Rendered to Library Users – – 23
Assessment of Reference Services – – – – – – 25
Users Satisfaction – – – – – – – – 28
Problems Associated with Reference Services in …- – – 30
Strategies for Enhancing Reference Services in …- – – – 33
Review of Empirical Studies- – – – – – – 40
Summary of Literature Review – – – – – – 43
vii
CHAPTER THREE: RESEARCH METHOD – – – – 46
Research Design – – – – – – – – 46
Area of the Study – – – – – – – – 46
Population of the Study – – – – – – – 47
Sample and Sampling Technique – – – – – 47
Instrument for Data Collection – – – – – – 47
Validation of the Instrument – – – – – – 48
Method of Data Collection – – – – – – 48
Method of Data Analysis – – – – – – 48
CHAPTER FOUR: PRESENTION AND ANALYSIS OF DATA – 50
CHAPTER FIVE: DISCUSSION, CONCLUSION AND
RECOMMENDATIONS- – – – – 57
Discussion of Findings – – – – – – – 57
Implication of the Study – – – – – – – 61
Recommendation of the Study – – – – – 62
Suggestions for Further Studies – – – – – 62
Limitation of the Study – – – – – – – 63
Conclusion – – – – – – – – – 63
REFERENCES – – – – – – – – – 65
APPENDICES – – – – – – – – – 78
Appendix A: Assessment of Federal University Libraries Reference
Services to Undergraduate Students Questionnaire
(AFULRISQ) – – – – – – – 78
Appendix B: Distribution of Respondents and Sample- – – 85
Appendix C: Interview Schedule for University Liberians in Federal
University Libraries –

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