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ASSESSMENT OF REFERENCE SERVICES IN ACADEMIC LIBRARIES IN BENUE STATE

Topic Description

TABLE OF CONTENTS
Title page
Approval page – – – – – – – – ii
Certification page – – – – – – – – iii
Dedication – – – – – – – – – iv
Acknowledgements – – – – – – – – v
Table of contents – – – – – – – – vi
List of tables – – – – – – – – – viii
Abstract – – – – – – – – – ix
CHAPTER ONE: INTRODUCTION – – – – – 1
Background of the study – – – – – – – 1
Statement of the problem – – – – – – – 6
Purpose of the study – – – – – – – – 7
Research questions – – – – – – – – 7
Significance of the study – – – – – – – 8
Scope of the study – – – – – – – – 9
CHAPTER TWO: LITERATURE REVIEW – – – – 10
Conceptional framework – – – – – – – 10
Overview of reference resources and services – – – – 12
Types and potential of reference resources – – – – 13
ICT and reference resources – – – – – – 23
Importance of reference services in academic libraries – – 26
Criteria for evaluating reference resources – – – – 28
Utilization of reference resources – – – – – 30
Types of references services in academic libraries – – – 33
Effectiveness of reference services in academic libraries – – 39
Factors hindering effective reference services – – – – 40
Proffer strategies for enhancement of reference resources and services 42
Theoretical framework – – – – – – – 46
Review of the empirical studies – – – – – – 50
Summary of literature review – – – – – – 53
CHAPTER THREE: RESEARCH METHODS – – – – 55
Research design – – – – – – – – 55
Area of the study – – – – – – – – 55
Population of the study – – – – – – – 56
Sample and sampling technique – – – – – – 56
Instrument for data collection – – – – – – 56
Validation of instrument – – – – – – – 57
Method for data collection – – – – – – – 57
Method for data analysis – – – – – – – 57
CHAPTER FOUR: PRESENTATION AND ANALYSIS OF DATA 58
CHAPTER FIVE: DISCUSSIONS, IMPLICATIONS, RECOMMENDATIONS
AND CONCLUSION 71
Discussion of the Findings – – – – – – – 71
Implications of the Study – – – – – – – 73
Recommendations – – – – – – – – 74
Limitations of the Study – – – – – – – 75
Suggestions for further research – – – – – – 75
Conclusion – – – – – – – – – 76
References – – – – – – – – – 77
Appendices – – – – – – – – – 81
Appendix I – – – – – – – – – 82
Appendix II – – – – – – – – – 87
Appendix III – – –

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