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DEVELOPING EFFECTIVE COMMUNICATION IN THE MANAGEMENT OF NIGERIA PUBLIC ORGANIZATION: CASE STUDY OF THE NATIONAL ELECTRIC POWER AUTHORITY, ABIA STATE

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TABLE OF CONTENTS
Title page………………………………………………………………i
Approval page…………………………………………………………ii
Dedication ……………………………………………………………iii
Acknowledgement ………………………………………….………..iv
Abstract ………………………………………………………………v
List of Figures……………………………………………….………vii
List of Tables.…………………………………………………..….viii
Table of Contents…………………………………………………….ix
CHAPTER ONE: INTRODUCTION
1.1 Background to the Study ……………………………………………..1
1.2 Statement of Problem…………………………………………………3
1.3 Objectives of the Study (General & Specific )…..……………………3
1.4 Significance of the study………………………………………………6
1.5 Scope and Limitations of the Study ………………………………….7
CHAPTER TWO: LITERATURE REVIEW AND METHODOLOGY
2.1 Communication Defined………………………………….…………..8
2.1.2 Importance and functions of communication…………………….….9
2.1.3 Communication Process……………………………………………..12
2.1.4 Directions of communication flow in the organization………………16
2.1.5 Types of Communication ……………………………………………28
2.1.6 Channels of Communication…………………………………………31
2.1.7 Barriers to Effective Communication …………………..……………32
2.1.8 The Concept of Public Organizations in Nigeria……………………37
2.2 Hypotheses ……………………………………………………………47
vii
2.3 Operational Definition of Terms…………………………………..47
2.4 Methodology ………………………………………………………51
2.5 Theoretical Framework of Analysis………………………………..53
CHAPTER THREE: THE NATIONAL ELECTRIC POWER
AUTHORITY (NEPA)
3.1 Historical Background of NEPA…………………………………….61
3.2 Organizational Structure……………………………………………..65
3.3 Communication Framework in NEPA………………………………67
3.4 Channels of Communication in NEPA………………………………68
3.5 Communication Networks …………………………………………..69
3.6 Developing Effective Communication in Organization……………..71
CHAPTER FOUR:DATA PRESENTATION AND ANALYSIS
4.1 Hypothesis I………………………………………………………… 74
4.2 Hypothesis II…………………………………………………………81
4.3 Hypothesis III……………………………………………………….84
CHAPTER FIVE: SUMMARY, CONCLUSION AND
RECOMMEDATION
5.1 Summary …………………………………………………………..89
5.2 Conclusion …………………………………………………………90
5.3 Recommendation ………………………………………………….91
Bibliography………………………………………………………..94
Appendix I Questionnaire
Appendix II Organization Chart (NEPA)

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