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EFFICIENCY AND EFFECTIVENESS IN PUBLIC INSTITUTIONS THROUGH PERFORMANCE APPRAISAL: A FOCUS OF THE ANAMBRA STATE WATER CORPORATION (1999 – 2008)

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TABLE OF CONTENT
Title Page = = = = = = = i
7
Dedication = = = = = = = ii
Certification Page = = = = = = = iii
Acknowledgement = = = = = = = iv
Abstract = = = = = = = v
Table of Content = = = = = = = vi
List of Tables = = = = = = = ix
CHAPTER ONE: INTRODUCTION
1.1 Introduction = = = = = 1
1.2 Statement of problem = = = = = 3
1.3 Objectives of the study = = = = = 6
1.4 Significance of the study = = = = = 6
1.5 Literature Review = = = = = 7
1.6 Theoretical Framework = = = = = 26
1.7 Hypothesis = = = = = 30
1.8 Research Methodology = = = = = 30
1.8.1 Method of Data Collection = = = = = 31
1.8.2 Method of Data Analysis = = = = 44
1.9 Operationalization of Key Concepts = = = = 45
CHAPTER TWO: HISTORY OF ANAMBRA STATE WATER
CORPORATION
2.1 Introduction = = = = = 49
2.2 Administration = = = = = = 51
2.3 Organogram of Anambra State Water Corporation = = 53
2.4 Staff Strength = = = = = = 54
2.5 Finance = = = = = = = 54
8
CHAPTER THREE: PUBLIC ENTERPRISES AND THEIR
MAJOR PROBLEMS IN ANAMBRA
STATE
3.1 Public Enterprises and their Major problems in Anambra State 57
CHAPTER FOUR: DATA PRESENTATION AND ANALYSIS
4.1 Data presentation and Analysis = = = = = 61
4.2 Test of Hypotheses = = = = = = 72
4.2.1 Chi-Square Test of Independence and Homogeneity
(First Hypotheses) = = = = = = 73
4.2.2 Chi-Square Test of Independence and Homogeneity
(Second Hypothesis) = = = = = 75
4.3 Discussion of Findings = = = = = 78
CHAPTER FIVE: SUMMARY, CONCLUSION AND
RECOMMENDATIONS
5.1 Summary = = = = = = = 81
5.2 Conclusion = = = = = = = 82
5.3 Recommendation = = = = = = 84
Bibliography = = = = = = 86
Appendix I = = = = = = 90
Appendix II =

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