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The Rogue Trader Database

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Topic Description

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Summary
The aim of this project is to develop a model of an information resource called the one stopshop-
information service. The information resource seeks to solve the problem of ‘rogue
traders’ by increasing the amount of information that is available to the consumer. The
project develops a model of an online solution to the problem by employing web and
database technologies. The model is designed for the purpose off exploring the technologies
and external factors that the one-stop-information may face if a national implementation is
given the go ahead.
The RTDB website can be accessed at (Supervisor and Assessor only):
http://csiis.leeds.ac.uk/isxsh/project/index.htm
You must first use your Linux login to access the server. The RTDB username is your
forename and the password is your Surname. Type ‘park’ or ‘properties’ in the keyword
search to locate a trader.

Table of Contents
1 INTRODUCTION 1
1.1 Project Origin ……………………………………………………………………………….1
1.2 The National Consumer Council …………………………………………………….2
1.3 The One-Stop-Shop Information Service …………………………………………2
1.3.1 The consumer case……………………………………………………………………………………… 3
1.4 Problems Consumers Face…………………………………………………………….4
1.5 The Information Systems Solution …………………………………………………5
1.5.1 The Rogue Trader Database (RTDB)……………………………………………………………… 5
1.5.2 The Project Scope……………………………………………………………………………………….. 6
1.5.3 The Focus of the Project ………………………………………………………………………………. 7
1.6 Minimum Requirements…………………………………………………………………8
1.6.1 Project Aim:………………………………………………………………………………………………… 8
1.6.2 Project Objectives ……………………………………………………………………………………….. 8
1.7 Summary………………………………………………………………………………………8
2 EVALUATION OF COMPETITION 8
2.1 Introduction………………………………………………………………………………….8
2.2 Strengths Weaknesses Opportunities Threats (SWOT) …………………….9
2.3 SWOT Analysis of the RTDB…………………………………………………………10
2.4 Ciao……………………………………………………………………………………………11
2.5 SWOT Analysis of the Online Reviewing System……………………………11
2.6 The Better Business Bureau (BBB)……………………………………………….12
2.6.1 The BBB Online Information System…………………………………………………………….. 13
2.6.2 SWOT Analysis of the BBB BBR Legal Position……………………………………………… 14
2.7 howtocomplain.com……………………………………………………………………14
2.7.1 The howtocomplain.com Information System…………………………………………………. 15
2.8 HCI Aspects of the howtocomplain.com Information System…………15
2.9 Summary of Findings …………………………………………………………………..16
3 LEGAL ISSUES WITH THE RTDB 17
The Rogue Trader Database
Page IV
3.1 Introduction………………………………………………………………………………..17
3.2 Definition of Defamation………………………………………………………………18
3.3 Summary…………………………………………………………………………………….22
4 ANALYSIS 25
4.1 Introduction………………………………………………………………………………..25
4.2 Methodologies…………………………………………………………………………….26
4.2.1 Waterfall Model …………………………………………………………………………………………. 26
4.2.2 Structured Systems Analysis and Design Methodology SSADM ……………………….. 27
4.3 Functional Requirements …………………………………………………………….28
4.4 Technologies………………………………………………………………………………30
4.5 Database ……………………………………………………………………………………30
4.6 ASP ……………………………………………………………………………………………31
4.7 Summary…………………………………………………………………………………….31
5 DESIGN 32
5.1 Introduction………………………………………………………………………………..32
5.2 Database Modelling …………………………………………………………………….32
5.2.1 Conceptual Data Model………………………………………………………………………………. 32
5.2.2 Entity Relationship (ER) Model…………………………………………………………………….. 34
5.2.3 Normalisation ……………………………………………………………………………………………. 35
5.2.4 Keys and Functional Dependencies (FD) ………………………………………………………. 35
5.2.5 1st Normal Form (1NF)………………………………………………………………………………… 35
5.2.6 2nd Normal Form (2NF) ……………………………………………………………………………….. 36
5.2.7 3rd Normal Form (3NF)………………………………………………………………………………… 37
5.3 Human Computer Interaction (HCI) ………………………………………………38
5.3.1 Users, Consumers, Visitors from Mars ………………………………………………………….. 38
5.3.2 Catering for People with Disabilities ……………………………………………………………… 39
5.3.3 Catering for Older Users……………………………………………………………………………… 40
5.3.4 Design Guidelines ……………………………………………………………………………………… 40
5.4 Data Entry Interface ………………………………………………………..41
5.5 Site Navigation…………………………………………………………………..42
5.6 Summary……….

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